The last two years, dominated by covid and several lockdowns, have seen the care sector come under extraordinary pressure. But the mark of an exceptional caregiver is how that provider responds to exceptional circumstances while continuing to provide the highest quality care.
And let’s face it, pretty much everything that’s happened in the world in the last 36 months can be called exceptional.
But at Britannia Care, management and staff have risen to the challenges recent events have thrown at them and have emerged with flying colors.
“Looking back over the past 36 months, everyone involved in Britannia has been magnificent in how they/we have had to adapt and change in the difficult circumstances we have faced,” said the director and founder of Britannia Care, Mr Chaudhry Inayat Khan.
Although August is a time for vacation and relaxation, Britannia Care has not rested on its laurels, with everyone working hard to deliver a high standard of care while implementing new working practices.
Britannia Care co-director Mr Anis Khan said: “We are getting used to the new way of working, but when it comes to care and compassion we have remained steadfast. We have made no compromises to ensure that all of our service users continue to receive the best care, treatment, care and attention, and we are building on that.
Part of the Britannia Care ethos is to reflect the everyday life we all enjoy in the care home environment.
“We are constantly thinking of ways to improve our residents’ experience,” said Nina Butor, director of Britannia Care. “For example, we plan special menus from local suppliers using fresh produce, so meals are exciting and something to look forward to too.
“Afternoon tea with scones and sandwiches is very popular. We also include pakoras, which residents love! »
The staff also ensures that all cultural, religious and other events are also celebrated.
Says Nina: “We decorate the facility according to the seasons, which makes it feel like a resort experience. And residents love to keep active, with art classes, live music/entertainment, movie nights with old classics all wildly popular.
“While at Britannia Care we firmly believe that we provide an excellent care service, our review by the Quality Care Commission has consistently given us a good rating and five stars in environmental health.
“The best quality of life and happiness we can provide to our residents is our primary goal.”
Britannia Care’s multilingual staff have a long history of providing care to the region’s multicultural community, with over 30 years of experience, knowledge and understanding in providing specialist care to a diverse clientele.
As well as taking pride in the facilities, activities and level of care provided by the highly trained staff at Britannia Care, the group also pride themselves on being very accessible, ensuring that there is a member of staff who you can talk to, who are only too happy to walk you through everything you need to know about Britannia caring for a loved one.
If you need to speak to Britannia Care about a loved one, please contact Britannia Care Manager Nina on: 01274 49 48 47.